What is a customer service script?Ĭustomer service scripts are written prompts used by customer service teams to confirm and resolve customer issues or questions. To prepare for these circumstances, many businesses will create a customer service script to help guide employees through various customer encounters and solutions. Having a customer service strategy is important for any business, and if you’re in retail or ecommerce, there’s a good chance you’ll be speaking to customers, correcting orders, and handling customer-related issues on a daily basis. Ready to see what radically personal customer service looks like? Sign up for a free demo with Gladly today.
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